Medical Advice and Information Hotline
Medical personnel, including paramedics, nurses and doctors, are available 24 hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.
Emergency Medical Advice and Assistance Hotline
In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis, provide you with emergency advice and organise for you to receive the support you require.
Referral to Crisis Line
- Bereavement counselling,
- HIV counselling
- Suicide counselling.
Referrals to Medical Practitioners and Facilities
We will refer you to the nearest medical facility or practitioners.
Emergency Medical Response to the Scene of a Medical Emergency
An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate lifesaving support will be provided to the beneficiary/s and where relevant, the beneficiary/s will be stabilised before transfer is provided to the closest appropriate medical facility.
In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.
If the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilised.
In the event of your hospitalisation outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.
Escorted Return of Minors
In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.
Should you be hospitalised outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you.
Please note: This cover is only valid within the borders of South Africa. This service is limited to two incidents per year.