FAQ

  • How secure is this site - I do ot want my personal information be shared?

    This site is SSL Enabled.

    SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. … To be able to create an SSL connection a web server requires an SSL Certificate. which SOS Help me has.

  • What is SOS-HelpMe?

    SOS-HelpMe is a breakthrough in Emergency Support.

    It is a revolutionary cellphone speed dial Intellgent Panic button that can be programmed on any cellphone (older/basic button types, Android, Windows, iPhone & selected smart watches that uses its own simcard.

    The Intelligent Panic Button is linked to the SOS-HelpMe National Emergency Call Center.

  • How do I use the SOS-HelpMe Intelligent Panic Button?

    Program the USSD code sent to you upon registration as a contact on your phone.

    Add it to a speed dial nr or place it on your phone’s home screen as an emergency contact icon

    Press the contact and your panic signal along with your location is sent to our National Call center,

    A message will appear on your screen that your panic signal was sent and that an operator will contact you shortly.

    Within seconds one of our highly skilled Crisis Managers will call you back to determine your emergency.

    State your emergency and your Crisis Manager will take care of the rest!

  • What happens if I cannot answer the phone when the Call Center phones me?

    The Crisis Manager calling you will dispatch an emergency reaction unit to the location received from your phone’s panic signal in order to render assistance to you.

    The Crisis Manager will also contact your family / emergency contacts that you supplied to us upon your original registration to determine whether they have knowledge of your situation.

  • Which Emergency Services are available when I press my panic?

    • Immediate Telephonic Panic Assistance by trained and skilled Crisis Managers
    • Security Assistance
    • Emergency Medical Assistance
    • Accident & Roadside Assistance
    • Legal Advice
    • Home Assistance
    • Trauma & Assault Assistance

    Please visit our website page “Panic Assist Categories” For full disclosure of services, benefits, terms & conditions

  • Where Can I Use My SOS-HelpMe Intelligent Panic Button?

    The Intelligent Panic Button can be used whether you are at home, on holiday or travelling on business – Anywhere in South Africa!

    It does NOT restrict you to only your home or normal place/town of residence.

  • Who Can Use the SOS-HelpMe Intelligent Panic Button?

    Individuals, Families and Businesses.

    Companies can offer SOS-HelpMe as a staff benefit to their employees.

    Companies can also promote the SOS-HelpMe product, services & benefits to its current and future customers in order to gain market share and to earn additional monthly recurring revenue.

  • How Do I Obtain Emergency Help When I am In An Emergency?

    SImply press your SOS-HelpMe Intelligent Panic Button and our call center will phone you and take care of the rest!

  • How Many Family Members May A Family Sign Up?

    A family plan consists of a Principal Member (parent), spouse and children under 18 years of age (or children still studying at college or university).

    There is no general limit, but an average family usually consists of a husband, wife and approximately 4 children.

  • Can An Adult Principal Member Sign Up His/Her Adult Parents As Family Add-On's?

    No.  In the event of an Adult Parent, he/she will have to be signed up as a Principal Member as well.

    Special Rates are, however, available in such instances, but not at the normal family add-on rates.

  • Do You Dispatch An Armed Response?

    SOS-HelpMe will dispatch your own subscribed Armed Response company in the event of a crime related situation at your residence, should you have an alarm connected to an armed response company (if you indicated your alarm company’s details upon registration).

    We further place a 24 hour security officer (supplied by SOS-HelpMe) at your place of residence if you have suffered a crime related incident at your residence in order for you to sleep secured.

  • Do I Have To Pay The Emergency Response Unit When They Are Dispatched To Me?

    No.  SOS-HelpMe covers the costs (as per the terms & conditions of each category – see website page “Panic Assist Categories” for full disclosure) of the emergency assistance dispatched to you.

    You will only be responsible for any costs that are outside of the specified benefits and any additional arrangements that you make with the dispatched emergency assist unit outside of what the SOS-HelpMe policy covers you for.

  • Should I Test My SOS-HelpMe Intelligent Panic Button?

    Yes.  Upon completion of registration you will receive your Intelligent Panic Button code and you are to test it as soon as you have loaded it as a contact to ensure that it works properly.

    You may further test your panic frequently (weekly / monthly) to ensure that it works properly and also – very importantly – to become used to using it as to create a subconscious habit to press it should you be in an emergency of whatever nature.

  • How Do I Register?

    You can register online by completing the website subscription form, after which you will receive a Welcoming Email & your Regstration invoice.

    EFT or Direct Bank Cash deposit can then be made to complete your registration process and you will receive your Intelligent Panic Button code within 24 – 48 hours of us having received your payment.

    Proof of Payments are to be emailed to info@soshelpme.co.za as soon as possible in order to expedite the final registration processes.

    You may also register by means of requesting a .pdf format registration form by emailing us this request to info@soshelpme.co.za, completing the form and sending it back to us via email or fax as per the details contained on the manual registration form.

  • Can Children Use the SOS-HelpMe Intelligent Panic Button?

    SOS-HelpMe is childsplay!

    If they can press a button on a phone, they can access SOS-HelpMe.

  • In Which Language Will The Call Center Communicate With Me?

    All 11 Official South African Languages are available in our call center to communicate effectively with you in which ever South African official language you wish to communicate in.

  • What Are The Costs Involved To Have SOS-HelpMe?

    The main (Principal) member cost is R160 per month, Vat Inclusive.

    The Principal Member pays a once-off Registration Admin Fee of R40 (once only upon initial registration).

    Spouse and children under 18 (or students at college or university) may be added at an additional R15, per month, per additional cell phone registered.

  • How Do I Pay My Monthly Subscription?

    All initial registration fees are to be paid upfront by means of EFT or Direct Bank Cash Deposit (please note that there is an additional R40 charge for all direct bank cash deposits made into the SOS-HelpMe bank account).

    Thereafter, a recurring monthly EFT can be loaded by yourself on your online banking profile in order to execute payments monthly from your account directly to SOS-HelpMe.

    Direct Cash Deposits may also be made monthly (keeping in mind the additional R40 charge to you in such an event)

    A Stop Order can be initiated and implemented by yourself by going to your bank and arranging the Stop Order from your bank account to the SOS-HelpMe bank account.

    A monthly recurring debit order facility is available to you upon your request.

  • When Does My SOS-HelpMe Subscription Lapse / Terminate?

    You may terminate your agreement with SOS-HelpMe by means of giving us 21 days written notice in advance.

    Should you miss/skip a payment to SOS-HelpMe, you will not be able to use your SOS-HelpMe Intelligent Panic with its services and benefits, until such time as you have rectified the skipped payment by means of paying SOS-HelpMe for that month’s subscription and sending us the proof of payment.

  • Are Busses, Trucks and Larger Vehicles Covered Under The Roadside & Accident Assist Cover?

    No.  Only vehicles smaller than 3500kg are covered under this policy according to the terms & conditions associated with this category.

  • Are Public Transport Taxi's (Mini Busses) Covered Under The Roadside & Accident Assist Cover?

    No.

  • How Many Vehicles Are Covered Per Family Under The Roadside & Accident Cover?

    Two (2) cars are covered per family.

    Should more vehicles need to be added per family, another Principal Member will have to be registered at the standard Principal Member monthly subscription rate.

  • How Will I Receive My SOS-HelpMe Intelligent Panic Button Code?

    The code number will be sent to you via sms.

    You will receive 2 sms’s.

    The 1st being your SOS-HelpMe Intelligent Panic USSD Code, which is to be programmed as a contact, speed dial and/or home screen shortcut/favourite Icon on your phone.

    The 2nd sms will be our request for permission to receive and track your location in the event of you pressing your panic button.

    Reply by return sms “Yes” if you agree to us being able to receive your location when you use your panic in an emergency.

    Reply by return sms “No” if you do not wish for us to receive your location when you use your panic in an emergency.

    In the latter event it is important to note that we will not be able to determine your location in order for the emergency reaction unit to reach you where you are if we cannot get hold of you via telephone.

  • How Do I Program The SOS-HelpMe Intelligent Panic Button On My Cell Phone?

    Please see the “How To” tab on our website for a step-by-step instruction in this regard.