ROADSIDE & ACCIDENT ASSISTANCE
Beneficiaries have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
- Flat battery – jump start only (replacement of battery for the beneficiary’s account)
- Flat tyre (help with change of tyre)
- Keys locked in vehicle (unlocking only)
- Fuel assistance (limited to five liters per incident)
- Minor roadside–running repairs (electrical, coil, immobilizer etc.)
- Transmission of urgent messages
Tow-in service to the nearest approved dealership (if under warranty), repair center or panel beater in the event of:
- Mechanical breakdown
- Electrical breakdown
- Accident damage
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of four persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). For up to R500.
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. For up to R500 and subject to availability.
In the event of a beneficiary’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the beneficiary’s place of residence, we will supplement the additional tow costs with the costs of car rental.
This service is limited to three incidents per year.
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A beneficiary will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the beneficiary without prior authorization shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.